Can't delete emails

"I can't delete emails from my email box"

Your email comes with a failsafe option that sends email first to the Trash folder when you choose to delete it.  This can create a problem if you have completely run out of space in your inbox as there is no space to allow for the processing of moving the email to the Trash folder.  In order to get around this, you will need to turn off this failsafe option. 

Instructions
  1. Login to the webmail (webmail.safeaccess.com) or (webmail.starwebmanagement.com)
  2. Click on the 3 Bars in the upper right corner of the browser window and choose "Settings" from the drop-down menu
    Webmail Settings Icon
  3. On the General Settings / Email Options tab, uncheck both "Move deleted email to the Trash folder" and "Move purged email to the Trash folder"
    Screenshot of General Settings
  4. Choose "Save"
  5. You should now be able to delete emails.  Feel free to turn this protective feature back on after you have deleted unwanted emails.
  • 0 brukere syntes dette svaret var til hjelp
Var dette svaret til hjelp?

Relaterte artikler

Iphone Setup

Email Configuration Guide for iOS 6 on Iphone In this tutorial, you will learn how to how to...

Secure Email Settings

Secure Email Settings:It is very important you access your email securely from your home, office,...

Android Configuration

Email Configuration Guide: Android OS 2.1 Devices This guide explains how to configure your...

Blackberry Configuration

Email Configuration Guide: Blackberry running OS version 6 This guide explains how to...

IPad Setup

Email Configuration Guide: iOS 4.2 on iPad This guide explains how to configure your iPad to...

Powered by WHMCompleteSolution